office 365 autodiscover not working outlook

In the end, I figured out the problem, not Microsoft, but by the time we found it after a week, the cache had finally cleared on its own.įor anyone else dealing with autodiscover not returning the correct service, here’s what you need to do:ġ. Microsoft Tech Support was no help, with 2 different techs insisting for over 4 hours on the phone over the course of a week that the problem had to be DNS (though they couldn’t really tell me what was wrong, since all the DNS autodiscover checks passed just fine). Unfortunately, though, we discovered that after the migration, Outlook’s “autodiscover” functionality kept pointing users back to Google for some reason. Recently I had a client that was struggling with problems with Google Apps (that I had moved them to 4 years previously), so we migrated them to Office 365. I used to recommend Google Apps to clients, but after several spectacular failures on their part, we now only recommend Office 365. Exoprise will not be able to connect if Autodiscover is not configured correctly.I was always a Google Apps fan and a Microsoft hater, but Google seems to have stopped innovating in the Google Apps space about 5-10 years ago, while Microsoft took what started as a lousy product and has improved it by leaps and bounds. NOTE: If this test fails then something is configured incorrectly on your Autodiscover or domain.Local issues may still be blocking the Autodiscover traffic. NOTE: If this test passes that confirms that Autodiscover is configured correctly on the external network (public).NOTE: This tool will test Autodiscover connectivity from a Microsoft server, not your local machine.Use the Microsoft Connectivity Analyzer tool to test the Office365 Autodiscover functionality.Verify your organization’s public Autodiscover DNS entry is properly configured:.Try an account, don’t depend on an address.Test against a different set of credentials, even your own (in case you’re setting up a dedicated account).Re-enter your credentials, double check your Username and Password.

Certificates within your Autodiscover server may bestale, or invalid, and the Autodiscover service is rejecting the requests.The Autodiscover service may be incorrectly configured.The Autodiscover service could not be located due to firewall or proxy settings.The Office 365 Password is invalid. Please check your spelling.The Office 365 Username is invalid. Please check your spelling.Test Your Network Performance to Office 365 Sign up for the Exoprise Health Report to Get Notified About Office 365 Outages Additional details follow: The Autodiscover service couldn’t be located. There is a configuration, password or autodiscover service availability problem.

Office 365 autodiscover not working outlook